A smart vending machine is where a machine that stores and delivers the product is also connected to the Internet cloud. The marriage of traditional vending with technology allows products and services to be delivered quickly, safely, and efficiently. The machine also collects important data to assist with supply chain efficiency and marketing success.
“Similar to the development of traditional mobile phones into smartphones, vending machines have also progressively, though at a much slower pace, evolved into smart vending machines. Newer technologies at a lower cost of adoption, such as the large digital touch display, internet connectivity, cameras and various types of sensors, more cost-effective embedded computing power, digital signage, various advanced payment systems, and a wide range of identification technology (NFC, RFID, etc) have contributed to this development. These smart vending machines enable a more interactive user experience, and reduce operating costs while improving the efficiency of the vending operations through remote manageability and intelligent back-end analytic. Integrated sensors and cameras also represent a source of such data as customer demographics, purchase trends, and other locality-specific information. It also enables better customer-engagement for the brands through interactive multimedia and social media connectivity.”